This is happening for the second time with my business: The company claims they will process the payments and send confirmation emails, but they donтАЩt
... actually process the payments or charge the card, despite us having already provided two payment options, including a bank account. They donтАЩt complete the payment, and they lock us out. THIS IS THE SECOND TIME OUR BUSINESS HAS BEEN AFFECTED. THEY DONтАЩT HAVE 24/7 CUSTOMER SERVICE. Kamatera claims they are outside of working hours and make you wait several days. The last time, WE WERE LOCKED OUT FOR FOUR DAYS BECAUSE IT WAS A HOLIDAY. This time, weтАЩve already emailed and called multiple times, and the only person answering the phone says he canтАЩt do anything because it will take at least 24 hours for the billing department to resolve the issue. KAMATERA HOLDS OUR INFORMATION AND REFUSES US ACCESS TO, BUT ALSO REFUSES TO RESOLVE THE ISSUE IMMEDIATELY, AND THEY WILL FIX THE PROBLEM WHENEVER THEY WANT. Now, imagine your entire business paralyzed because Kamatera is holding your business information тАЬhostageтАЭ, and wonтАЩt unlock your account because they did not process the payment. We do not recommend their services at all.
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